Tuning in. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Incidentally the phone socket is redundant if not in use and can be safely removed. Stream from Virgin Media. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. Hi folks looking for a little help from someone in the know. So you can either unscrew this one & push on the connector provided in the Quick Start pack. There is an old openreach socket with a coax cable underneath, but in no way connected. Account - Mobile. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Then. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. QuickStart, set up and connections. This links to the splitter in your last photo. I just have a short coaxial cable on my wall, and it has a male end. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I wanted to check with people on here before trying to get an engineer in, just. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Networking and WiFi. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Home Phone. From there it is going into the white distribution amplifier. A RJ45 connector to BT socket would not be the right connection unfortunately. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. QuickStart, set up and connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 3: HDMI to your TV. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. I'm a Very Insightful Person, I'm here to share knowledge. com Options. Networking and WiFi. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. I don't work for Virgin Media. Virgin Media; My Virgin Media; Shop;. Account - Cable. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. Options. on 09-08-2023 11:24. These enter my house via an air brick/vent very close to. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. But I have actually managed to get through to the technical team over chat. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Turn on and get connected. Tuning in. You may still need to pay an activation fee, but some deals will offer activation for free. Superfast Broadband. A master socket is the main socket for the phone line in your home, not an extension socket. Virgin Media; My Virgin Media; Shop;. Learn more. . We have tried plugging it into the only box we found it would fit but no luck. . If however the socket itself has been removed you will need assistance. It is likely you will be waiting a few days. VM don't use fibre inside the property. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Learn more. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. Even sitting in the room above the router, the WiFi was dreadful. So, a 50 minute broadband, TV and phone. Browse Virgin Media Virgin. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Sorry to hear that you're having issues with your installation at this time. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. However, I do not have any of the specified wall sockets available. Options. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. QuickStart, set up and connections. Have you downloaded and used our Connect App yet? It'. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is not functional with one line/number (which works on TEL1 by default). If you can't see anything obvious go. B&Q are running low on these however. Account - Cable. You can purchase a mobile internet dongle from a number of UK networks. Manage Your Account. Options. Explain what needs to be done and book an engineer visit. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Explain what needs to be done and book an engineer visit. Phone. You can workaround it simply without the need for a cable. Everything is converted to specialised triple screened coaxial cable. Once a SIM card is inserted it operates like a mobile broadband router. Follow these steps to install your virgin Media Broadband, TV and Phone service. However, I have not received any emails re. Security matters. Thank you. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Getting started & FAQ. . The Hub and your home phone can’t be placed near each other. I have received my quick start-up kit. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. We would like to show you a description here but the site won’t allow us. so. We have the quickstart pack but sadly cannot get broadband set up and working. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. The problem is t. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. I’m having the exact same problem. The technician visited a. How long will the QuickStart installation take me? WiFi Hub - 30 mins. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. A new secure password will be generated for you. Chatter and natter. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. kkd1. Reply. The new cables from your Quick Start kit will be push fit. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Joining in. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I have booked a technician but I don't know if i have to inform the. You’ll also find straightforward tests that’ll check for faults on your own phone line. Security matters. Account - Mobile. provided, I shall give them a call tomorrow. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. My Virgin Media App. If you can set up using a Self-Install pack, but. Stay safe online. It's great to hear your wall socket concerns have now been addressed and resolved. . Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. . If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. Bits and bytes. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Switched On Families. I can see this is a common problem, and the answer is a technician visit. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Thank you for your response @andrewmonkie. Like the TV cable we have too. Account - Mobile. Step 2: Order your Sky Broadband service. Ultrafast Broadband. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. We have a virgin media wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Browse Virgin Media Virgin Media Community. Due to the nature of our network, connectivity can vary from property to property. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. So whether it's technical issues, hub problems or you need support, we’ll help you with our. --. Tudor. . I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Joining in Options. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. on 21-08-2023 20:36. cable from wall. Picture above. 2: Internet connection, via your homehub, for all online functions. Socket should be on the underside. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Check service status. Virgin Media Community. on 03-08-2020 18:05. I was never asked if I had a wall box. Really basic information. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Unfortunately we don't use the Openreach master sockets as they are BT only. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. A Ti-Vo was installed in one of the upstairs bedrooms. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Martin_N. Account - Cable. Getting started & FAQ. Turn on your TV and get connected. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. The top “capped” one is marked FM & has been disused since cable went digital. My Virgin Media App. I don't work for Virgin Media. Virgin Media has also said that people won't pay more than. Account - Cable. This is designed to push over the existing screw connector the outlet has. The existing cables will be screw-on (11 mm spanner or pliers required). The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I really want to sign up now before I move into. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Stay safe online. We're here to help. You have the required socket which is in photo 3 (the one high up on the wall). Virgin Media Wall Socket Example 2. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. See where this Helpful. QuickStart, set up and connections. Sign in to My Virgin Media a. I don't work for Virgin Media. You will only have been sent a QuickStart pack if the premises previously had VM. You need an aerial and an RF feed from it. Don’t plug the power cable into a plug socket yet. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). I wondered if I could ask the community some advice. . Account - Cable. We would like to show you a description here but the site won’t allow us. Back a step. It is actually a VM box but a very old one, even though it was still in use just over a month ago. ThanksOn top of that, Virgin Media also offers a self-install option. 5K. those who. . I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Once a SIM card is inserted it operates like a mobile broadband router. Go to virginmedia. 100. Please help. Account - Cable. RachelG2. 1: Co-ax cable carrying live broadcast TV channels. Learn more. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Like the TV cable we have too. Keep the community welcoming for all. Then unplug the power cable – keep these together. The wall socket is - 5109379. log into hub3 - 192. on 08-02-2023 13:33. You’ll need an adapter to get your fibre landline service up and running. The adapter plugs into the TEL1 socket on the VM hub as per pic below. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 1. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Got my package today and there is an isolated cabled with it but I don't have the wall socket. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Mobile Your Account. But I have actually managed to get through to the technical team over chat. To order an adapter, simply click Ready to switch in the. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. But I have the wrong wall socket to connect. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Just joined. You may need to use the. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If I couldn't get the proper wall socket, the internet is not going to be set up su. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 24-03-2021 05:06 PM. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. 7K subscribers in the VirginMedia community. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. 0 hub but i have a small problem. VM BB TV Landline. The house is a new build, there's no lead in the paint, no aquarium or anything like that. on 07-09-2022 19:28. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. Browse Virgin Media Virgin Media Community. The phone number doesn't connect you. Browse Virgin Media. The Hub 3 has arrived but the broadband spli. on 08-01-2023 20:46. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Stay safe online. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. The new Stream box will connect wirelessly to the internet. Or wait here a day or two for a VM Mod to pick this up. Virgin media wall socket in an unusable place. TV on the go. My Virgin Media App. Sorry to hear you don't have a VM wall socket. 18-03-2023 13:12 - edited 18-03-2023 13:13. For a wires-free alternative, you could use a cordless phone setup. I don't work for Virgin Media. Solved: Hey, I've recently received my new broadband hub. Options. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. on 28-10-2022 17:29. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. But this is provided you already have an undamaged Virgin Media socket. There were many cable companies that originally built the networks in the early 1990s. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. Stay safe online. My home burglar alarm is linked to the home telephone line too. I. Hi , Welcome to our Community Forums and thanks for your post. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. However, I do not have any of the specified wall sockets available. I have signed up as a new user for Virgin Fibre. Account - Mobile. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Options. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. 283; 37; 57; stabilo00. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Browse. I have looked everywhere but can't seem to find one. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I can only find the TV socket. QuickStart, set up and connections. A new secure password will be generated for you. Vonage 2nd line. Stay safe online. You can also visit our page on how to book an engineer to learn more. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Account - Cable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Placed an order and the lady said we were eligible for quick start self installation. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. 5. Stay safe online. he can pick up radio 1 and a few other stations and wave 105. Don’t plug the power cable into a plug socket yet. Client62. i don’t have a virgin media wall socket. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. kkd1. Broadband. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. My router does now provide internet but the light is always yellow and it. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. in Networking and WiFi Sunday; No Virgin Media Wall socket . Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Stay safe online.